Call Shelley 530-891-6275, No charge financing available! *My Service Consultant, Craig, went above and beyond my expectations and the Service Tech (Gary) identified a serious, ongoing problem that had been missed before and by another service department. Although my car was out of the warranty period, Chico VW contacted VW of America and got the required repairs paid for. They also provided me a rental car, which was paid for. When I was at the other dealer, in Reno, NV, I felt that they were not concerned about me or my car, only about making money. They had ME call the regional service rep to beg for relief when the car was barely outside of warranty (VW paid 50% of the bill), even after I explained that it had been an ongoing problem. Then they made a repair that didn't fix the problem. Chico VW identified the problem, then THEY contacted the regional rep and got the parts and repairs paid for (100%), which included having to replace the engine. Craig kept me updated through the process and I always felt that Chico VW was looking out for my best interests. My car is now running great. Pat & Dina Perfect in every respect!
Kent *Extremely customer-service oriented: I purchased a car from this dealer based on my experience with Mr. Monlux, Mr. Blakeslee, and Mr. Bittrolf. William
* Excellent work guys! The car runs great! Like it did when I got it off the lot at Chico VW. You can count on me telling friends and family what a great job Craig, Shelly and everyone did. Thanks you guys! Jason and Berle * You guys are so easy to work with!! Thanks!! Vicky and Jim * On a lengthy road trip, the MIL came on. Chico VW made it possible to continue my trip uninterrupted and with confidence in my VW. This is another top-notch VW dealership, and superb owner experience. Great folks, friendly, a happy experience!! Bobby Traveling through * We had a great experience with our service consultant Willy. He is knowledgeable and helpful. He was outstanding in providing the service we needed. We are very happy with Chico Volkswagen!!!!! Bill Chico * Chico VW picked up two free recalls for me and had me out the door within the hour. I have known the team at Chico VW for about 20 years and they have always made things right. Dale Chico
*When I picked up my vehicle his car wash person was not there. I had appointments to get to and he told me that if I came back later he would finish my service with a car wash ( I showed up early to pick up my car). I came back several hours later, he remembered why I was there and before I could even remind him he asked for my keys and was out the door to get it washed. He was only gone maybe ten minutes. Wonderful consideration for my time and my business! Carrie and Eric *I was traveling from out of the state of California. Prior to my trip I had the problem that I experienced in Chico repaired at home in Arizona.The service manager in Chico called my Arizona dealership to verify the repair with the thought that a warranty may apply. I appreciated this very much. Frank *Willie is AWESOME to work with!!!! Rachael |
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| Manufacturer-recommended parts are an important part of maintaining your Volkswagen's optimum performance. We offer the same high-quality parts your vehicle was built with, and we keep a large inventory of these certified parts in stock. If you'd like to order a part, you can simply fill out our online parts form. |
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| When you need service, just make an appointment with our handy online scheduler. Or visit DriverGear and check out our full line of Real Volkswagen Accessories and DriverGear merchandise. |
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